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Question: What if I didn't receive a confirmation email or stopped receiving the elerts?
Answer: If you have not received an email stating that you have signed up then you might have one of two issues. First you must add elert@rafpd.org to your address book or unblocked e-mail folder to insure that it is not forwarded to your spam folder. After adding your e-mail to your unblocked or to your address book please wait for the monthly test on the first Tuesday of the month. Secondly you might have typed your e-mail incorrectly.
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Question: What if I do not receive a confirmation message to my phone or e-mail or I have not received any text messages or e-mails?
Answer: First please use the above Q and A for messages regarding any e-mail problems. If a text message or e-mail is returned to us we are currently developing a list of returned or denied messages and your phone number or e-mail will be added to that list. If you continue to have problems please call the township at 217-523-4210 or e-mail the township at admin@clearlaketownship.net. Also please check your sign-up e-mail or phone number thoroughly prior to submitting it to our database.
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Question: How fast will I receive eLerts once they have been issued?
Answer: This varies on your service provider, cellular or internet, but generally this occurs under two minutes after the message has been issued. For further information please consult the terms of service by clicking the following link: TOS
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Question: Who can issue eLerts?
Answer: eLerts are issue from three organizations with in the Clearlake Township. The township itself, Village of Riverton, and Riverton Fire and EMS are all issuers of their own specific emergency/non-emergency notifications. With in all of these organizations certain positions are in charge of issuing eLerts.
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Question: How much will I be charged for the text messages (SMS Messages) received from the eLert system?
Answer: This will very from phone to phone companies and your cellular service provider as well as your plan with your cellular provider. You will need to contact your cellular service provider to determine the cost, if any.
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Question: What if I don't have text messaging (SMS Messages)?
Answer: You can still receive email messages and desktop notification. Alternatively, you may contact you cellular provider to see about having text messaging added to your plan. If this is still not an option try utilizing another person, such as a family member that is signed up for eLert. Example: My family member lives in Riverton, but they don't have a computer or a cell phone. I call them when we receive eLerts to notify them about what is going on and to make sure the are ok.
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Question: Who or what phone number will the Text Messages (SMS Messages) come from?
Answer: The eLert messages will depend on your service provider and typically they will show up as an email address which is
ELERT@RAFPD.ORG or a series of digits such as 1010100011.
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Question: How do I know if I live in Clearlake Township?
Answer: Please contact Clearlake Township at 217-523-4210 or admin@clearlaketownship.net
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Question: Will I get boil orders for other parts of the township?
Answer: Yes. Currently the system is setup to send eLerts to everyone in the township no matter where the boil order is in effect at. This may be a benefit for those users that don't have email, cell phone, or computer accessibility. Example: My mother and father live in Riverton, but don't have a computer or a cell phone. I can call them when I receive eLerts to notify them about what is going on and to make sure the are ok.
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Question: How do I setup eLert notification for my desktop?
Answer: See this link
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Question: How do I stop receiving eLerts?
Answer: Please contact Clearlake Township at 217-523-4210 or admin@clearlaketownship.net
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Question: How can I assure eLerts are working for my phone number or e-mail?
Answer: Upon signing up for eLerts you will be sent a successful notification message to your respective phone number or e-mail account. Also during the first Tuesday of the month, also the day for Riverton's Tornado Siren Tests, a test message will be sent assuring that our system is currently working.
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Question: What if I don't have a computer/cellular phone?
Answer: This system is only a supplement to current emergency alerting such as television, radio, and tornado sirens. Please use one of the previous methods to receive information regarding emergencies in your area.
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Question: Do I have to live in Clearlake Township/Riverton Area to receive eLerts?
Answer: No you do not have to live in the area to receive these alerts. If you have family members' or friends that live in the Clearlake Township or you work in the Clearlake Township you may sign up to receiving these alerts. This is free service and anyone may subscribe.
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Question: Why Is Riverton Fire and EMS hosting the Township's eLert system?
Answer: Riverton Fire and EMS has the hardware, capacity, and redundancy to host the software. They have emergency battery backup power along with emergency power generation to keep the system running during a power outage. They also have two forms of internet service for redundancy as well.
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Question: Why can I not run the computer desktop notification client in Windows Vista?
Answer: Due to security setting pre-programmed into Windows Vista you must run the notification client as the administrator. For running the program once you may right click on the respective icon and select Run as administrator.
To run the program permanently as the administrator for every time you open the application please right click on the respective icon, then click properties, and then the compatibility tab and check mark Run as administrator and then apply.
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